Please sign your client agreement below.
AGREEMENT
Outsourcing Terms and Conditions
1. Nature of Work/Responsibilities – VENDOR shall provide those services outlined in Schedule "A" (the "Services") attached hereto. COMPANY is responsible for all sales, customer support as well as gathering contracts and IDs necessary to perform service. All contracts will be between COMPANY and its clients.
2. Compensation to VENDOR - The consideration payable to VENDOR for its Services hereunder shall be a monthly payment of $147 due every month following initial enrollment plus a per round amount chosen below, billed in advance. A round is considered a correspondence to the 3 credit reporting agencies, Experian, TransUnion and/or Equifax. A round is also considered a correspondence to EACH furnisher; i.e. Original Creditor, Collection Agency, Court House, etc.
3. Fee – $147/month on autopay every month following initial 30 day free trial enrollment for Credit Repair Junkies automation system. The monthly fee must be paid every month to remain an active client. If the payment is declined, we will attempt to reach you for 7 days to collect the payment. If we're unsuccessful we will cancel your account. If COMPANY is no longer an active client due to missed subscription payments, they will no longer have access to their automation portal or credits in their account. In order to have access to credits and the automation portal, the subscription payment needs to be up to date.
You are able to reactivate your account anytime by making your monthly payment again.
Here's the breakdown of the costs of credits for processing:
Processing:
1 credit = 1 round of credit bureaus disputes.
1/2 credit = 1 round of furnisher disputes.
1-49 credits = $25 per credit
50-99 credits = $20 per credit
100 - 249 credits = $17 per credit
250+ credits = $15 per credit
VENDOR will add 5 credits to COMPANY'S account with every successful $147/monthly payment collected. The 5 credits added from the COMPANY'S successful monthly payment do not rollover.
DISPUTE STRATEGY:
Our dispute strategy includes a combination of Metro 2 Challenges and Factual Disputes to the CRAs and Data Furnishers (when requested). Factual Disputes are highly effective at removing unverifiable and inaccurate items while Metro 2 Challenges question the entire reportability of an account.
REFUND POLICY ***Once credits are purchased they are non-refundable unless we process the FIRST THREE ROUNDS of disputes and there are no deletions from the client's credit reports, we will refund the three credits that were used to process those three rounds. However, once you purchase credits they will never expire and will always be available in your account to be used as you need as long as your $100 monthly subscription payments are current. The $147 monthly fee due every month is non-refundable. To stop the monthly fee from being charged you must notify VENDOR no later than 3 business days prior to the charge date.***
Customer Service:
Minimum of 15 active clients.
Fee is per month per client, plus CRM system. The card on file will be billed on Autopay once a month of each month.
15-99 clients = $20/month/client
100+ clients = $15/month/client
If you have less than 15 clients, we can still handle your customer service for you. However, you will still be billed for our 15 client minimum pricing.
If invoices are not paid within 5 calendar days by COMPANY, customer service and billing services for COMPANY by VENDOR will cease until the invoice is fully paid.
REFUND POLICY FOR CUSTOMER SERVICE:
***All invoices paid for customer service services are non-refundable.
4. Prohibited Practices – COMPANY shall not, at any time, make false or misleading statements to consumers, provide services to clients without obtaining necessary contracts or supplying applicable consumer rights notices or violate any state or federal CSO laws or guidelines. In support of its efforts to maintain and build a better name for the industry, VENDOR will not provide outsourcing services to companies that violate terms of this agreement or applicable statutory and federal laws. If VENDOR's quality control determines that the actions of COMPANY are questionable, VENDOR will notify COMPANY immediately for corrective measure. If corrective measure is not taken, VENDOR will discontinue outsourcing services for COMPANY immediately.
VENDOR will not be held liable for actions of COMPANY
VENDOR certifies to maintain all of COMPANY's secure information as such. VENDOR will not ever contact COMPANY clients in any way, shape, or form unless VENDOR is contracted to also handle COMPANY's customer service, sales, and/or billing duties. VENDOR certifies to maintain all of COMPANY's and its clients private and sensitive information secure as such.
5. Governing Law - This Agreement shall be construed and interpreted in accordance with the laws of the state of Florida. COMPANY irrevocably agrees to submit to the jurisdiction of the Florida courts or the jurisdiction of the United States District Court for the District of Palm Beach County over any suit, actions, or proceedings arising out of this Agreement. COMPANY does hereby irrevocably waive any objection which it may have as to venue for any suit or action as being brought in an inconvenient forum.
6. Security Interest. COMPANY hereby grants to VENDOR a security interest in and to any and all information transmitted to VENDOR under this Agreement, including without limitation, electronically stored files, software, domains, servers, websites, customers that VENDOR provides services to or for through COMPANY owned software. COMPANY agrees that such security interest can be perfected by VENDOR in the event of COMPANY's breach of this Agreement, and that COMPANY shall co-operate in the execution of any documents required for such filing or perfection of such security interest.
7. No Assignment - Neither party shall share this Agreement or any interest or obligation herein without the prior written consent of the other party.
8. Termination/Duration – COMPANY must provide VENDOR with not less than one (1) calendar month written notice of COMPANY's intent to terminate. The notice of intent to terminate must include a written proposal by COMPANY outlining COMPANY's plan of action to continue and complete service to its existing clients.
VENDOR may automatically terminate this agreement if there has been no activity from COMPANY for a total of 60 days and/or if COMPANY misses 2 consecutive monthly subscription payments.
In the event of termination of this Agreement, all unused credits purchased by COMPANY will not be refunded, but COMPANY can regain access to credits and outsourcing portal again by restarting their monthly subscription payments at any time; VENDOR will not be responsible for issuing refunds on clients in the system based on COMPANY's violations of this Agreement or COMPANY's decision to terminate this Agreement; any violation by COMPANY of this Agreement reflects that COMPANY no longer wishes to conduct business with VENDOR; COMPANY will remain responsible for performing and fulfilling its contracts, past or present, with its clients and COMPANY will completely indemnify and hold harmless VENDOR from all losses and liabilities arising out of any claims, demands or lawsuits by COMPANY's clients. Both parties reserve the right to terminate this Agreement at any time for any reason. Notice of intent to terminate and all notices required to be given by the parties to each other under this Agreement must be given by registered letter or delivered to the parties at their address below, or faxed to the numbers below, or in the case of VENDOR to COMPANY via email or SMS message.
9. Circumstances Beyond the Control of VENDOR. VENDOR shall not be subject to any liability for delay in performance or non-performance as a result of fire, flood, natural catastrophe, strike, labor trouble, accident, riot, act of government authority, act of God, or other contingencies beyond the control of VENDOR.
10. Attorney Fee's. In the event that any action is brought to enforce any provision of this Agreement, the prevailing party shall be entitled to recover all of its attorney's fees, court costs and expenses.
11. Acceptance By VENDOR. This Agreement is subject to acceptance and counter execution by VENDOR's president and until so counter-signed shall not constitute a binding obligation of VENDOR.
12. Entire Agreement. This Agreement sets forth the entire agreement and understanding of the parties relating to the subject matter herein and supersedes any prior discussions or agreements between them. No modification of or amendment to this Agreement, nor any waiver of any rights under this Agreement, shall be effective unless in writing signed by the party to be charged.
13. Severability. If any provision of this Agreement is held to be invalid by a court of competent jurisdiction, then the remaining provisions shall nevertheless remain in full force and effect.
SCHEDULE "A"
Attached to and forming part of Agreement between VENDOR and COMPANY.
SERVICES
VENDOR Responsibilities, while account is in good standing:
Provide COMPANY with dedicated email address to send all initial electronic docs on each new client.
Process all paperwork correspondence for each client during its active term.
Bureau Disputes
Original Creditor Disputes
Collection Agency Disputes
Courthouse Disputes
Certified Furnisher Letters option
Dispute Updates / File Reviews
(If applicable) All customer service duties including answering inbound calls and making a minimum of 1 outbound call to every client every 30 days to give clients an update on their program and answer any questions they may have. Outbound calls will be made once a file review has been completed for each customer before a new round is sent out.
(If applicable) All billing duties. Including calling every customer with missed payments attempting to collect or reschedule missed payments.
(If applicable) Sales and onboarding of new customers. Including explaining how the program works and the fees involved as well as the enrollment process including credit monitoring and signing of the client agreement.
COMPANY Responsibilities
Upload clients to software along with ID documents and credit monitoring info.
Comply with ALL applicable Federal and State laws.
Provide VENDOR single COMPANY representative to route questions through.
Pay VENDOR invoices in full on a timely manner.
3. Fee – $147/month on autopay every month following initial 30 day free trial enrollment for Credit Repair Junkies automation system. The monthly fee must be paid every month to remain an active client. If the payment is declined, we will attempt to reach you for 7 days to collect the payment. If we're unsuccessful we will cancel your account. If COMPANY is no longer an active client due to missed subscription payments, they will no longer have access to their outsourcing portal or credits in their account. In order to have access to credits and the portal, the subscription payment needs to be up to date.
You are able to reactivate your account anytime by making your monthly payment again.
Here's the breakdown of the costs of credits for processing:
Processing:
1 credit = 1 round of credit bureaus disputes.
1/2 credit = 1 round of furnisher disputes.
1-49 credits = $25 per credit
50-99 credits = $20 per credit
100 - 249 credits = $17 per credit
250+ credits = $15 per credit
VENDOR will add 5 credits to COMPANY'S account with every successful $147/monthly payment collected. The 5 credits added from the COMPANY'S successful monthly payment do not rollover.
REFUND POLICY ***Once credits are purchased they are non-refundable unless we process the FIRST THREE ROUNDS of disputes and there are no deletions from the client's credit reports, we will refund the three credits that were used to process those three rounds. However, once you purchase credits they will never expire and will always be available in your account to be used as you need as long as your $147 monthly subscription payments are current. The $147 monthly fee due on every month is non-refundable. To stop the monthly fee from being charged you must notify VENDOR no later than 3 business days prior to the charge date.***
Customer Service:
Minimum of 15 active clients.
Fee is per month per client, plus CRM system - The card on file will be billed on Autopay once a month on the 30th of each month.
15-99 clients = $20/month/client
100+ clients = $15/month/client
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If you have less than 15 clients, we can still handle your customer service for you.However, you will still be billed for our 15 client minimum pricing.
If invoices are not paid within 5 calendar days by COMPANY, customer service and billing services for COMPANY by VENDOR will cease until the invoice is fully paid.
REFUND POLICY FOR CUSTOMER SERVICE:
***All invoices paid for customer service services are non-refundable.
CLIENT understands that transactions will show as "Credit Repair Junkies" on their bank statements.